Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

The standard approach to measuring CX is flawed because off-the-shelf measures such as NPS assume that all types of customer experiences are the same. 

Cynefin framework: Find the right CX measurements to use by solving a major metrics misconception

Cynefin framework - Praxis Framework

Understanding the Cynefin Framework and how we can use it, by Diego Moscardi

Cynefin framework - Wikipedia

The Cynefin framework: Complex vs Complicated

The Cynefin Framework

Creating a business context for Enterprise Architecture – Very Important! – EA Voices

Two SCAN notes – 2: Causal Layered Analysis – EA Voices

Cynefin Framework, Access 7,000+ Templates

Better decisions using the Cynefin framework

Measuring customer experience: 6 metrics to do it right

The Cynefin Framework: Achieving Success With a Great Problem-Solving Process, by Marcin Borecki

Making sense of Problems with The Cynefin Framework